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3-Hour Response Promise
What this means: If you log an issue with us, a
member of our team will respond within 3 hours to confirm receipt and let you know what's happening next. Whether that's immediate action, questions we need, or a clear plan and timeframe.
No chasing. No silence. No need to wonder if anyone's on it.
We’ve listened to the frustrations teams have with CRMs — and built a service to fix them.
Your CRM should make life easier, not create workarounds. We fix the pain points, improve workflows, and build what you actually need.
Fix-first approach
(no rebuild pressure)
What this means: We diagnose properly, fix what's broken, stabilise the store, then improve it step by step. If a rebuild or migration is genuinely the right move, we'll tell you, but we won't sell you one when it's not needed.
Book a No-Sales Discovery CallCustom CRM issues we fix every week
Data structure, reporting and dashboards
We fix messy data models, unreliable reports and broken dashboards so leaders can trust the numbers and make decisions fast.
Integrations (email, accounting, telephony, marketing, ERP)
CRMs live or die by integrations. We build and repair connections so data sync is accurate and automation actually works.
Permissions, roles and security hardening
We lock down access properly, add audit trails where needed, and harden systems to protect sensitive customer and commercial data.
Performance and scalability issues
We fix slow pipelines, timeouts and database bottlenecks so the CRM stays fast as users, records and automations grow.
Workflow automation and process logic
We improve workflows, approvals, SLAs and notifications so teams stop doing manual admin and the system supports the business.
Data migration, cleanup and de-duplication
We migrate from spreadsheets/legacy CRMs, clean data, remove duplicates and standardise fields so the system starts “clean”.
Stability, backups and disaster recovery
We set up sensible backups, restore plans, monitoring and incident response so you’re protected if anything breaks.
User experience and adoption problems
We simplify screens, improve speed of common actions, and reduce friction so teams actually use the CRM (and stop bypassing it).
Ongoing CRM development and roadmap delivery
We deliver enhancements, new modules, improvements and integrations in controlled iterations—keeping the CRM evolving with the business.
“Resolved Beyond turned around our subscription ecommerce site without the costly rebuild we thought was inevitable, fixing complex issues on our existing platform and saving us thousands.”
The Expanded Metal Company spent nearly two years trying to get their Magento integrations working properly with their management systems, with their previous agency unable to get it over the line. We onboarded the project, got to the root of the issues fast, and delivered a working, stable integration in just four weeks.
We are the crucial support partner they rely on.
How It Works: Fast, Expert Custom CRM Support
Step 1 Discovery and Access
We get the right access in place and quickly understand what's happening now, what's broken, what's urgent, and what success looks like for you. By securing admin, hosting, code, and third-party access up front, we remove the usual delays and ensure we can act quickly when you need us. The value is immediate readiness: you're no longer relying on hope and guesswork when something breaks - you've got Magento experts on standby.
Step 2 – Due Diligence (Platform, Code & Tech Review)
Before we touch anything significant, we conduct proper technical due diligence on your Magento store: code quality, architecture, environment setup, modules/extensions, integrations, performance, security posture, deployment process, and where the real risks are hiding. This is where we spot the issues other agencies miss - the "quiet" problems that cause recurring outages, failed checkouts, slow performance, or painful upgrades. The value is confidence and clarity: you get an expert view of what you actually have, what's safe, what's risky, and the smartest order to fix it in.
Step 3 - Triage + Stabilisation
We go Fix-First and focus on anything that threatens revenue or customer experience, checkout, payments, errors, speed, and stability. We prioritise, fix the urgent items, remove repeat faults, and put safer processes in place so releases don't feel like Russian roulette. The value is stability fast: fewer fire drills, reduced downtime, and a store you can trust again, backed by a team that can fix what others can't.
Step 4 - Choose How You Want to Work With Us
Once the store is stable (or we've stopped the bleeding), you choose the right engagement style.
Monthly Support (recommended): ongoing cover, like insurance, so you've always got expert Magento support when things break, plus proactive maintenance and continuous improvement.
Block Hours: ideal for one-off fixes, audits, upgrades, or a defined scope of development work, the same expert team, without the ongoing cover.
The value is flexibility: you get the support model that fits your business, without compromising on expertise.
The value is flexibility: you get the support model that fits your business, without compromising on expertise.
Step 5 - Monthly Support (Ongoing Delivery)
For monthly clients, we run a consistent delivery rhythm: backlog planning, priority setting, weekly updates, QA, and safe releases. You're not just paying for "fixes", you're buying reliability, momentum, and a Magento team that's there when anything breaks. The value is peace of mind plus progress: your store stays stable and keeps improving without chaos.
Step 6 — Reporting (Clarity and Accountability)
You get straight, transparent reporting, what we fixed, what we improved, what risk we removed, time spent, and what we recommend next. No fluff, no mystery spend, just clear visibility and a practical roadmap. The value is control and trust: you always know what’s happening, what you’re getting, and how it’s moving your store forward.
Looking forward to supporting you
If you're running Custom Crm, you shouldn't have to worry about what happens when something breaks - that's what we're here for. Whether you want a team on standby for peace of mind, or you need expert help to resolve a specific issue, we'll respond quickly, communicate clearly, and fix the root cause rather than applying quick patches. We're looking forward to supporting you and keeping your store stable, secure, and moving forward month after month. Book a no-sales discovery call with me.
Chris
How We Keep Your Custom CRM Store Stable, Fast, and Secure
Option A
Ad-hoc Support
(up to 5 hours)
- Quick changes, small fixes, urgent tweaks
- Scheduled based on availability
-
Perfect when you’ve got a short list and
just want it sorted - 3-hour response rate to get you moving quickly
- Value: fast, simple, low commitment, ideal for quick wins
From £450
Option B
Block Hours
(10+ hours)
-
Best when you’ve got a backlog to clear or
improvements to push through -
Starts at 10 hours for better momentum
(less stop-start) - Easier planning and more meaningful progress in a shorter window
- Discounted hourly rate vs ad-hoc work
- 3-hour response rate
- Ideal for upgrades, UX improvements, fixes, and feature enhancements
- Value: better pace, better planning, discounted hours, great for “get it done” sprints
From £870
Option C
Monthly Support
- Best when your platform is business-critical, and downtime hits revenue
- Priority scheduling with reserved monthly capacity (you’re not stuck behind ad-hoc work)
- 3-hour response rate
- For critical issues during business hours: the developer will be allocated within 1 business hour
- Proactive stability and continuous improvement month to month
- Less firefighting, fewer surprises, more predictable delivery
- Value: priority handling, reserved capacity,
- 1-hour developer allocation (business hours), best long-term value, continuous improvement
