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Mobile App Specialist Support, iOS · Android · Flutter · React Native

When your app breaks, users don't complain. They delete it.

A crash after an OS update. A release rejected by Apple. A third-party SDK that breaks overnight. A developer who built it and disappeared. Whatever the problem, we fix it, support it, and make sure it doesn't happen again. And when you're ready to move forward, we're the team who builds new features, ships the releases, and takes your app further.

26 years development expertise 3-hour response, always No rebuilds pushed
Crashing or unstable
Launch crashes, freezes, OS incompatibility, fixed fast
Rejected by the stores
App Store or Google Play rejections diagnosed and resolved
Slow, buggy, bad reviews
Performance, memory and battery, properly optimised
New features needed
New screens, subscriptions, push, in-app purchases
Ongoing support and releases
Named developer, managed releases, proactive monitoring
P1 Response
<1hr
for critical app issues
All Requests
3hr
acknowledgement guaranteed
Years Experience
26
mobile & cross-platform development
Issues Unresolved
0
in 26 years. Not one.
Why this matters

If your app is critical to your business, the support behind it should be too.

Most app support is thin. The agency that built it has moved on to the next project. The freelancer replies when they can. The "maintenance plan" recompiles the app once a year and calls it done. That's fine if your app is a side project. It's not fine if your app is where your customers buy, book, log in, learn, or spend their time.

When it crashes, users don't tell you, they leave

Almost nobody reports a bug. They uninstall, leave a one-star review, and never come back. By the time you notice, the damage is already in your ratings, your retention and your revenue.

When it's rejected, your whole roadmap stops

Apple and Google change their rules constantly. A rejected build means your fix, your feature and your campaign are all stuck in review while the clock runs and the marketing spend burns.

When an OS update lands, everyone sees it at once

iOS and Android ship major releases every year. An app that hasn't been maintained can break for your entire user base overnight, on devices you never tested, and you find out from the reviews.

We're the team businesses call when their app actually matters.

Senior developers. Rapid response. Honest advice. The same people who fix your app when it breaks are the ones who build your new features, ship your releases, and help you take it forward. One team. Full continuity. No handing off.

Who we support

Any organisation where the app going down is a real problem.

We support iOS and Android apps for consumer brands, subscription businesses, education providers, and organisations running apps their staff and customers depend on. If your app matters to your business, it matters to us.

Consumer and marketplace apps

Where customers browse, book and buy. A crash on the checkout screen or a broken login isn't an inconvenience, it's a lost sale and a bad review that sits on your listing for months.

Subscription and membership apps

Paying users can't log in. Subscriptions aren't renewing. In-app purchases fail silently. These are direct revenue losses, and store billing rules make them harder to fix than most teams expect.

Education, field and internal apps

Apps used in schools, out on site, or by your own staff. If the app doesn't work, the work doesn't happen, and fragmentation across cheap Android devices makes it harder than it looks.

What Goes Wrong

The problems we see most often on mobile apps.

These aren't unusual situations. They happen to well-run businesses with perfectly reasonable apps, usually because a mobile app sits on someone else's platform, under someone else's rules, and the ground moves even when you change nothing.

App crashes after an iOS or Android update

Every annual OS release deprecates APIs, changes permissions and alters layouts. An app that hasn't been maintained starts crashing on the newest devices, for every user at once, with no code change on your side.

Update rejected by the App Store or Google Play

Privacy labels, permission justifications, SDK minimums, billing rules, "insufficient usability". A rejection blocks your release entirely, and the review notes rarely tell you exactly what to change. We diagnose, fix and resubmit.

A third-party SDK or API breaks overnight

A breaking change in a service you depend on can take core functionality down with no warning and no code change from you. It's exactly what happened to Roam Everywhere, diagnosed and fixed in 35 minutes from allocation.

Slow, heavy, and draining the battery

Long start-up times, janky scrolling, memory leaks, battery drain. Users blame the app and say so in the reviews. These are diagnosable, fixable problems, and we fix them without touching your design.

Login, chat and push notifications broken

If users can't sign in, can't message, or stop receiving notifications, the app is effectively dead even though it opens. These core services fail quietly and are often the last thing anyone thinks to check.

The developer left and nobody knows how it works

No handover, no documentation, sometimes not even the signing certificates. Every developer you speak to says they'd need to rebuild from scratch. We don't. We map it, take ownership, and move it forward.

Experiencing any of these right now?
Tell us what's happening. We'll give you an honest assessment.
What We Do

Everything your app needs. From emergency fixes to ongoing development.

We work on apps of every type and complexity, Flutter, React Native, native iOS and native Android. Built by us or inherited from someone else. If it runs on a phone, we can support it.

Reactive, when things break
  • Critical incident response, P1 in under 1 hour
  • Crash diagnosis and emergency hotfix releases
  • Store rejection resolution and resubmission
  • Third-party SDK and API breaking changes
  • OS compatibility failures after iOS/Android releases
  • Broken login, chat and push notification services
  • Performance emergencies, freezes and battery drain
  • Certificate, provisioning and signing failures
Proactive, ongoing support and development
  • Managed OS and SDK updates with device testing
  • Crash monitoring, alerting and reporting
  • App Store and Google Play release management
  • Performance, memory and battery optimisation
  • New features and screens on your existing app
  • In-app purchases, subscriptions and paywalls
  • Backend, API and push infrastructure upkeep
  • Proactive roadmap advice, we suggest, not just execute
Platforms & Tech Stack

iOS, Android, and Flutter. We support them all.

Cross-platform or fully native, built by us or inherited from someone else. And because an app is never just the app, we support everything behind it too, the APIs, the databases, the push infrastructure and the cloud it runs on.

iOS

Swift Objective-C Xcode

Native iOS support and development, plus full App Store release management, signing, provisioning, privacy declarations and review correspondence.

Android

Kotlin Java Google Play

Native Android support across the full device landscape, including the cheap, fragmented hardware that real users and real schools actually run.

Flutter

Dart iOS + Android Single codebase

One codebase, both stores. Our Flutter specialism is why Mi Box Live went from a rejected iOS-only build to live on both platforms in six weeks.

React Native

React Native TypeScript JavaScript

Cross-platform React Native support, feature development, bug fixing, dependency upgrades and store releases across iOS and Android.

And everything behind the app

An app is never just the app.

Most "mobile problems" turn out to be API problems, push problems, or infrastructure problems. Because we're multi-stack, we can fix the whole chain, not just the bit on the phone.

Backend & APIs
Node.js Laravel / PHP Python REST & GraphQL Custom APIs
Data
MySQL PostgreSQL MongoDB Firebase Migrations
App services
Push notifications In-app purchases Subscriptions Auth & SSO Crash reporting
Cloud & DevOps
AWS DigitalOcean GCP CI/CD Docker
Built on something else? Unreal Engine, or a framework nobody supports any more?
We take on handovers and legacy mobile codebases, and migrate them properly when the original platform choice was wrong. Mi Box Live came to us on Unreal Engine.
Talk to Us
However You're Set Up

Already have someone looking after your app? We work alongside them.

This isn't all-or-nothing. Whether you have an in-house mobile developer, a product team, a freelancer, or no technical resource at all, we fit around what you already have.

You have a team or agency already

We slot in as the mobile specialist layer

We work alongside your existing team as the deep mobile expertise they can escalate to. We handle the things that need genuine platform knowledge, crashes, store rejections, SDK breakages, release management, complex native work, freeing your team to focus on what they're good at. We back them up, not replace them.

  • P1 critical response, app crashing or down
  • Store rejections and releases handled by us
  • Complex native work your team can't or won't take on
  • Named senior mobile developer they can escalate to
What Clients Say

The businesses who rely on us, in their own words.

These are the people who've experienced what proper mobile support actually looks like. Fast response, genuine expertise, and a team that treats their app like it matters.

Since then they've built it into something we couldn't have imagined at the start, AI features, a mobile app, push notifications for our staff and pupils.
Principal
Rosewood Academy
They fixed in three days what another agency couldn't solve in six weeks. They stabilised the platform, kept us trading, and removed a huge amount of stress.
Neal Rawlinson
Founder, My GSN
They have remained proactive throughout, with improvement suggestions, and remain extremely reactive to our support requests.
Ian Hutchinson
Commercial Manager, The Expanded Metal Company
Case Studies

Proof in the timestamps. Real apps, real outcomes.

Every case study below is based on real ticket data and real client conversations. No invented scenarios.

Roam Everywhere
iOS & Android · City Exploration App
35 min
Report to resolved
Critical app issue in production, core functionality unusable
15:04
Issue reported
Client reports app issue affecting the core user journey
15:19
Acknowledged + developer allocated
Senior mobile developer assigned, investigation begins
15:39
✓ Resolved, 35 minutes
Root cause identified, fix tested and confirmed resolved
“They addressed login and chat service issues with exceptional efficiency.” Andy Bartlett, Founder
Mi Box Live
Flutter · Education · iOS & Android
6 weeks
vs 15-month quote
Rejected by the App Store. Agency walked away. Rebuild quoted at £50k+ and 15 months.

£30,000 and eighteen months had been spent on an iOS-only Unreal Engine build that Apple rejected, and the schools it was built for use Android tablets. Instead of starting again, we preserved the existing databases and structure, rebuilt in Flutter for both platforms, and published to both stores in six weeks.

£50k+
Rebuild avoided
6 wks
vs 15 months quoted
2
App stores launched
“They kept the foundations, and rebuilt it in Flutter in six weeks.” Founder, Mi Box Live
Roam Everywhere, Ongoing
iOS & Android · Handover & Feature Delivery
8 weeks
Both stores live
A stalled build, a frustrated founder, and a route to market at risk

Prolonged development timelines had delayed the product and left core features undelivered. We assumed project control, worked collaboratively with the existing developers for a clean handover, and shipped.

  • Seamless handover from the existing development team
  • Login and chat service issues resolved
  • Outstanding complex features delivered in eight weeks
  • Published to the App Store and Google Play
“They seamlessly took control of our existing iOS and Android platforms.” Andy Bartlett, Founder
Rosewood Academy
Mobile App · Push Notifications · AI
Retainer
Ongoing partnership
From emergency rescue to a mobile app nobody had imagined at the start

After rescuing an abandoned custom CRM before the academic year started, we extended it with a companion mobile app so staff and pupils could access it on the go, plus push notifications and AI features.

  • Companion mobile app built for staff and pupils
  • Push notification system for staff-to-pupil communication
  • AI features integrated into the platform
  • Ongoing support and feature development
“What started as an emergency has turned into one of our most valuable partnerships.” Principal
Beyond Fixing

We don't just keep your app running. We make it better.

Fixing problems is the foundation, but it's not all we do. The same developers who respond when your app goes down are the ones who build your new features, ship your releases, and help you think about where to take it next. One team. Full continuity. No handing off to a separate agency.

You don't need to rebuild your app to get a better one. Most of what businesses want, new screens, subscriptions, better performance, an improved experience, can be built on what they already have. We know how to get there.

The app you have. Stabilised, extended, and made to earn its place on the phone. Without the disruption of starting over.

New features and screens, on your existing app
A new onboarding flow, a members area, an in-app booking journey, offline mode, built into the app you already have. No rebuild required.
Subscriptions and in-app purchases
Custom subscription modules, paywalls and in-app billing, built and kept compliant with App Store and Google Play rules. Exactly what we built for Mi Box Live.
Push notifications and engagement
Push infrastructure that actually delivers, segmented, scheduled and measurable. The difference between an app people open and an app people forget.
Performance and rating improvements
Faster start-up, smoother scrolling, fewer crashes. Crash-free rate is the number that quietly drives your reviews, your retention and your revenue.
Proactive improvement suggestions
We don't wait for you to come to us with ideas. We watch the crash reports and the reviews, understand your goals, and proactively suggest what to fix or improve next.
Want to take your app further?
A 15-minute conversation about what's possible on what you already have.
Book a Discovery Call
Transparent Pricing

Full peace of mind from £400 per month.

Every retainer includes 1-hour critical response, 3-hour acknowledgement on all requests, a named senior developer, and priority scheduling. No surprises, no hidden costs.

When it breaks
<1hr
Critical response
A senior developer allocated to your critical issue within one hour. Never deducted from your hours.
We have you covered from as little as
£400
per month
No worrying. No chasing.
Retainer or block hours, your call.
Senior mobile developers only, no juniors, ever
Named developer assigned to your account
Hours agreed upfront, never exceeded without approval
FAQ

Mobile app questions, answered.

Can you take over an app you didn't build? +

Yes, and it’s the majority of our engagements. We map the codebase, the dependencies, the backend services, the store accounts and the signing setup independently. We document as we go. We don’t need a handover from the original developer, and we don’t need them to be contactable.

Our app was rejected by Apple, can you fix it? +

Yes. Rejections usually come down to privacy declarations, permission justifications, billing rule breaches, deprecated SDKs, or “insufficient usability”. We diagnose exactly what triggered it, fix the underlying issue, and manage the resubmission and review correspondence for you. Mi Box Live came to us after an App Store rejection and an agency walking away, we got them onto both stores in six weeks.

Our app crashes after the latest iOS update, what do we do? +

Call us on 01429 555088, this is a P1 critical issue. A retainer client gets a senior developer allocated within one hour. We identify whether it’s a deprecated API, a permissions change, a broken dependency, or a layout failure on new devices, then ship a hotfix release. Roam Everywhere’s critical app issue was reported at 15:04 and confirmed resolved at 15:39, 35 minutes.

Do we need to rebuild our app? +

Almost certainly not. A rebuild is the easiest thing for an agency to sell and one of the most expensive things you’ll buy. We diagnose the actual root cause first. Mi Box Live was told by multiple agencies they needed to start again, £50,000 and fifteen months. We preserved the existing databases and structure and had them live on both stores in six weeks. We only recommend a rebuild when it’s genuinely necessary, and in 26 years that has been rare.

Which platforms and frameworks do you support? +

Flutter, React Native, native iOS and native Android. We also take on handovers from other frameworks, including Unreal Engine builds, and migrate them properly when the original platform choice was wrong for the market. We’ll always tell you honestly whether your current framework is the right one.

Can you add new features without rebuilding the app? +

Yes. New screens, an onboarding flow, a members area, offline mode, subscriptions and in-app purchases, all built into your existing app. We scope everything commercially upfront so you know exactly what you’re getting and what it costs before we write any code.

Do you manage App Store and Google Play releases for us? +

Yes. We handle build preparation, signing, certificates and provisioning, store listings, privacy declarations, staged rollouts and review correspondence. Releases go out in planned windows so a submission never catches you by surprise, and if a build is rejected, we deal with it.

Our app is slow and the reviews are bad, can you fix it without a redesign? +

Yes. Slow apps have diagnosable causes, bloated start-up work, memory leaks, unoptimised images, blocking network calls on the main thread, inefficient list rendering. We profile the app on real devices and fix the root causes. Most apps improve significantly without changing a single element of the design.

Our developer disappeared and we don't have the signing certificates, is that recoverable? +

Usually, yes. We work through account ownership, transfer processes and key regeneration with Apple and Google. It’s a common situation and rarely as fatal as it first appears, but it’s much easier to resolve before you need an urgent release, so tell us early.

How is this different from a standard app maintenance plan? +

A maintenance plan recompiles your app and sends a report. We are senior developers who fix the actual problems, crashes, store rejections, broken SDKs, performance, new features. When something important breaks, you need someone who understands the platform deeply and can ship a fix today. That’s what we provide, with a named developer, 1-hour P1 response, and 3-hour acknowledgement on everything.

Let's Talk

Let's take ownership of your mobile app.

Immediate issue, frustrated with your current support, or just want a second opinion? We're happy to talk.