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Agency Partnerships

The technical support partner your agency has been missing.

We work alongside agencies as a dedicated support and development partner, handling the things that drain your time, distract your team, and stop you focusing on what you do best. No client poaching. No competing. Just reliable technical expertise whenever you need it.

Talk to us about partnering See real examples
We never approach your clients directly
Dedicated QA, nothing ships untested
26 years across full tech stacks
What we take off your plate
✓
Bug fixes & platform issues
Handled properly, not patched and left
✓
Version updates & security patches
Tested in dev, deployed without disruption
✓
Ongoing client platform support
SLA-backed, 1hr P1, 3hr acknowledgement
✓
Complex issues others couldn't fix
Deep tech stack, we've never met one we couldn't resolve
✓
Build from Figma & Adobe XD designs
Your designs, built to brief with QA sign-off
Your developers stay on new work. We handle everything else.
P1 Response
<1hr
for your client
All Enquiries
3hr
acknowledgement
Issues We Couldn't Fix
0
in 26 years
Platforms Covered
8+
full tech stack depth
The Problem We Solve

A client's platform problems shouldn't drain your team.

When a client has bugs, a broken integration, a version update causing issues, or a platform that just isn't performing, you have a choice. Pull a developer off their current project, or find someone who can handle it without the disruption.

Without a support partner
✗ Developer pulled from current project, deadline slips
✗ Client platform issue drags on, client relationship at risk
✗ No structure for ongoing support, every issue is a new crisis
✗ P1 incident with no specialist available, panic
✗ Complex issue nobody can fix, agency credibility suffers
With Resolve Beyond as your partner
✓ We handle client platform issues, your devs stay on project
✓ Client gets fast, specialist support, relationship strengthened
✓ SLA-backed ongoing support structure, no more crises
✓ 1-hour P1 critical response, calm, not chaos
✓ Complex issues resolved, agency credibility reinforced
New development work you don't want? We pass it back. You stay the lead. It works both ways.
🔄

We do the work agencies don't want. We pass back the work they do.

We take on the maintenance, support, bug fixing, and complex technical issues that pull your team away from billable project work. When new development comes up for a client we support, we pass it back to you. Your client relationship stays intact. Both businesses grow.

Working With Us

Working under your brand or directly, your call.

We're flexible about how the relationship looks to your client. We have a preference for direct client contact because it's faster and more effective, but we'll always work in whatever way suits you best.

Option A · Your preference

Direct contact with your client

We're introduced as your specialist technical partner. Client knows who we are, can contact us directly. Communication is faster, issues are resolved quicker, and the client gets a better experience. We always position ourselves as part of your extended team.

  • Introduced as your trusted specialist partner
  • Faster resolution, no relay through the agency
  • Builds client confidence in the overall team
  • Reduces your management overhead significantly
Option B · If you prefer

Working under your brand

If it's important to you that the client doesn't know we're involved, we can work entirely under your brand. All communications go through you. We sign NDAs as standard. It works, it's just slower and requires more from you in the middle.

  • Your branding on all deliverables and communications
  • Full NDA and confidentiality as standard
  • All communications routed through you
  • Works for projects, retainers, and one-off tasks
🔒

We never approach your clients directly for new work, ever

This is non-negotiable. Your client is your client. We are there to support your delivery, not to build a direct relationship that bypasses yours. Whether we're working under your brand or openly as your partner, this rule never changes.

For Marketing Agencies

Your campaigns are only as good as the platform delivering them.

You're trying to drive traffic, increase conversions, and hit KPIs. But the platform you're promoting has bugs. Navigation that doesn't work properly. Functions that need adding. A checkout that loses customers at the last step.

You're being measured on results you can't fully control, because the technical foundation isn't right. We fix that. Without a rebuild, without a six-month project, and without pulling the client away from your relationship.

  • Bug fixes that were costing you conversion rate
  • Navigation and UX improvements without a redesign
  • Functionality added to support campaigns and promotions
  • Performance improvements, faster pages, better Core Web Vitals
  • Platform issues resolved so your campaigns can do their job

Maximise your charge rates and hit your KPIs

Having a technical partner who can fix what's undermining your campaigns means you can take on more ambitious briefs, deliver better results, and build stronger client relationships, without adding headcount.

The marketing agency problem
Campaign goes live. Bounce rate spikes.
Broken product page. Slow load. The platform was the problem, not the campaign.
Client asks why conversions are low.
Checkout has a known bug. Navigation is confusing. Nothing you can fix as a marketing agency.
With Resolve Beyond alongside you →
Platform issues fixed before they undermine your work. You deliver better results. Client sees the value of the whole relationship.
Our Technical Capability

Agencies come to us with the issues they couldn't fix themselves.

We're extremely good at resolving complex technical problems. We have a large, deep tech stack and a track record that speaks for itself, we have never had an issue we didn't fix.

Complex platform bugs

The ones that have been logged for months and nobody could track down. We investigate properly, find the root cause, and fix it, not just the symptom.

Broken integrations

ERP connections, payment gateways, CRM feeds, stock systems. If it connects to something external and it's broken, we trace it, fix it, and make sure it stays fixed.

Legacy and undocumented code

The platform built five years ago by a developer who's long gone. No docs, no handover. We map it, understand it, and take ownership of it, without starting again.

Security vulnerabilities

Outdated versions, unpatched extensions, known CVEs. We identify and address security issues properly, not with a sticking plaster.

Performance issues

Slow pages, poor Core Web Vitals, timeouts under load. We diagnose the actual cause and fix it, improving both the user experience and your client's campaign results.

Extension & plugin conflicts

One update breaks three other things. Tracing plugin conflicts in complex platforms like Magento requires deep platform knowledge. We have it.

Our tech stack

Magento 2

Shopify

WooCommerce

Flutter

iOS / Swift

Android / Kotlin

React / Next.js

Laravel

Node.js

PHP / MySQL

Salesforce

HubSpot

Epicor ERP

AWS / Azure / GCP Elasticsearch

Redis / Varnish

REST & GraphQL APIs

AI / LLM integration

+ much more

Design to Development

You design it in Figma or Adobe XD. We build it.

If you have a designed side that needs building, whether it's a new feature, a full page, a redesigned section, or a complete platform, we take your design files and build them exactly to spec.

No interpretation. No "we'll make it similar." Pixel-perfect delivery, tested before it goes anywhere near a live environment, and signed off by our QA team before handover.

  • Figma files to production, any platform
  • Adobe XD, Sketch, or other design tool outputs accepted
  • Responsive builds, mobile, tablet, desktop
  • Component builds for design systems
  • Tested against the design file before delivery
  • QA signed off before anything goes live
Talk to us about a design build
Design → build process
01
You share design files
Figma, Adobe XD, or Sketch
02
We clarify scope and agree the build
Set hours, set fees, no surprises
03
Built in dev environment, never on live
Tested against the design file throughout
04
QA signed off, then delivered
Nothing ships until it passes our QA team
🧪
Functional testing
Every feature tested to brief before delivery
📱
Cross-device testing
Mobile, tablet, and desktop, all browsers
🔁
Regression testing
Changes don't break anything else
✅
Brief sign-off
Tested against the original brief before handover
Quality Assurance

Nothing goes out until it's been properly tested.

We have dedicated QA professionals, not developers doing a quick check before they move on. Every piece of work goes through a structured testing process before it leaves us.

For agencies, this matters. When we hand work back to you or deploy for a client, you can trust it's been tested properly, meets the brief, and won't need a round of fixes immediately after go-live.

✓
Dedicated QA team, not a developer checkbox
Our QA professionals are separate from the developers who built the work. Independent eyes, structured process, nothing ships until it passes.
Real Examples

When agencies called us, what happened.

Agency overflow
Magento 2

Wing Yip Chinese Supermarkets

Situation

An agency was 4 months into a Magento 2 build for Wing Yip with no Magento developers in place. Deadline at risk. They called us.

What we did

Stepped in, understood the brief immediately, and delivered the full international Magento 2 platform on deadline alongside the agency.

Outcome
Delivered on deadline
Agency relationship preserved
P1 support
Luxury Ecommerce

Drummonds Bathrooms

Situation

Platform incident on a high-value Magento store. The managing agency needed specialist support immediately, outside their own technical capability.

What we did

Called in, diagnosed and resolved the platform issues. Agency retained the client relationship; we provided the specialist response.

Response
2h 51m
Full resolution
See all case studies
FAQ

Agency partnership questions.

Will you ever contact our clients directly to generate new work for yourselves? +

Never. Your client is your client. We are there to support your delivery, and that’s where our interest ends. We do not prospect or sell directly to your clients, whether we’re working under your brand or openly as your partner.

Do you prefer working directly with the client or under our brand? +

We prefer direct contact, it’s faster, the client gets a better experience, and it reduces the management burden on you. But if you need us to work under your brand, we can do that too. We sign NDAs as standard for those arrangements.

How do your rates work? +

We give partner agencies a clear rate card upfront. You know exactly what we cost. We never go over agreed hours or fees without your explicit approval. You can mark up however you need to, we don’t have visibility of your client pricing.

Can you take on ongoing client support after we've delivered a project? +

Yes, and it’s one of the most common arrangements we have. You deliver the project, we take on the ongoing support retainer. Your client gets SLA-backed support with 1-hour critical response. You retain the overall client relationship without the overhead of ongoing technical support in-house.

Do you do QA on everything? +

Yes. We have dedicated QA professionals, separate from the development team, who test everything before it leaves us. Functional testing, cross-device, regression, and sign-off against the original brief. Nothing ships until it passes.

We have Figma designs, can you just build from those? +

Absolutely. Share the files, we’ll clarify scope, agree hours and fees upfront, build in a development environment, and deliver with QA sign-off. Any platform. Any framework.

Let's talk about working together.

Whether you have a client situation right now or want to understand how the partnership would work, we're always happy to have a straight conversation about it.

Get in touch