Your platform, properly looked after.
Whether you need a reliable team behind your platform every month, or a bank of hours to draw on when needed, we give you senior engineers, clear processes, and the confidence that your platform is in safe hands.
Everything your platform needs to stay stable and improve.
Support and maintenance isn't just fixing things when they break. It's the ongoing work that keeps your platform performing, secure, and moving forward.
Bug fixes & issue resolution
Fixed properly, not patched. We diagnose root cause, fix in staging, test thoroughly, then deploy safely with a rollback path.
Security & updates
Platform updates, security patches, plugin and extension updates, all tested before deployment so nothing breaks in production.
Performance monitoring
Page speed, Core Web Vitals, server performance. We identify degradation early and fix it before it hits your conversions.
Content & platform changes
Layout tweaks, content updates, product changes, banner updates, the day-to-day work that keeps your platform current.
Integrations & third parties
CRM, ERP, payment gateways, shipping, APIs, when integrations break or need updating, we handle the technical side.
Monthly reporting
Clear monthly summary: hours used, what was done, what's next. You always know where your budget went and what it achieved.
Senior engineers only, no juniors, no generalists.
Every hour is with a specialist who knows your platform. Not someone learning on your time. Seniors diagnose faster, fix properly, and make better decisions, which saves money over the long run.
Two ways to work with us.
Both give you access to the same senior engineers. The difference is in how that access works, and what comes with it.
The platform you have, supported properly.
Block hours are useful. But when something critical happens at 9am on a Monday and you need someone on it immediately, a block hours client waits behind retainer clients. Always.
A retainer isn't just about hours. It's about having a team that knows your platform, is already briefed on your history, and is contractually committed to responding fast when it matters.
- A named engineer who knows your platform inside out
- Your work always ahead of ad-hoc clients in the queue
- Critical issues never eat into your development hours
- Proactive, we flag risks before they become problems
- Monthly report so you always know what you're getting
- Fixed monthly cost, no surprises, no unexpected invoices
Our basket kept failing and we were losing orders daily. With Resolve Beyond, we finally had a team that treated it like a revenue emergency, diagnosed it fast, fixed it properly, and made sure it didn't come back.
Standard, complex, or modern, we cover the full stack.
Rate bands match the complexity of the platform, not just the hours. You're never overpaying for simple work, and when things get complex, you have the right engineers.
Standard Platforms
Quicker to diagnose, lower risk to deploy. Best value hourly rate.
- WordPress & WooCommerce
- Shopify & BigCommerce
- Elementor builds
- Typical SME CRM
Complex Platforms
Deeper investigation, more testing, tighter release control. Specialist engineers only.
- Magento 2
- Mobile apps (Flutter, iOS, Android)
- PHP / Laravel / CodeIgniter backends
- AWS & microservices
Modern JS & Database
Custom logic, performance considerations, and stronger deployment oversight.
- Node.js & Next.js
- MongoDB
- React / Angular (core builds)
- Custom JS architectures
Support & maintenance questions, answered.
Block hours are pre-purchased and used as needed, good for specific tasks with no ongoing commitment. A monthly retainer gives you reserved hours, priority scheduling, a named senior engineer, and guaranteed SLAs including the <1hr P1 critical response. Retainer clients always go ahead of block hours clients in the queue. Most clients move to a retainer once they've experienced the difference in response time and continuity.
Yes, every monthly retainer client gets the <1hr P1 developer allocation SLA for qualifying critical incidents, during business hours (6am–8pm). Critically, this time is never deducted from your monthly hours. Block hours clients receive the 3hr acknowledgement SLA but do not have the guaranteed 1hr developer allocation.
Retainer hours roll over within your contract year, capped at 2× your monthly allocation. Block hours have their own expiry per pack, Pack 5 is valid for 3 months, Packs 10–25 for 6 months, and Pack 50 for 12 months from purchase date.
Your monthly hours cover any senior developer time, bug fixes, updates, integrations, improvements, content changes, security patches, and anything else your platform needs. You tell us what to work on. We never go over agreed hours without your explicit approval, and we report clearly on what was done each month.
Yes. Most clients start on a smaller plan and increase as the relationship develops. Upgrades take effect at the next billing cycle. Speak to your account lead if your needs change.
Absolutely. Many of our clients have in-house developers or a primary agency. We slot in as the specialist support layer, handling bug fixes, security, complex integrations, and critical response so your team stays focused on roadmap work. We don’t compete with your existing team. We back them up.
For new clients, our onboarding phase typically completes within a few days, so we understand your platform properly before making any changes. We never work on a live site without onboarding in place. It’s how we protect your revenue and our quality.
Ready to get properly supported?
Book a 15–30 minute discovery call. We'll look at your platform, walk through the options, and tell you honestly what makes sense.