Our Process

From first conversation to a platform you can rely on.

We make the whole process as easy as possible. You tell us what you need, we take care of the rest, working carefully, communicating clearly, and never surprising you with unexpected costs or disruption.

Talk to us See real examples

No disruption to your live platform

No surprise costs, hours agreed in advance

Same team, same developers, throughout

How It Works

From first conversation to continuous improvement.

Every engagement follows the same process. We take the time to understand your platform properly before doing anything, and then we stay for the long term.

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Continuous Improvement feeds back into monitoring, the cycle never stops, and your platform keeps getting better over time.

We make it easy

✓ We never work on your live site, always a development environment

✓ Hours are agreed upfront, we never go over without your approval

✓ Minimal disruption, most updates happen early morning

✓ Same project manager and developers throughout

First conversation

Outcome · Clear understanding

We start by listening. You tell us about your platform, the issues you're having, and what you're hoping for. We'll be honest about what we can do, show you where we can add real value, and make sure we're the right fit for each other before anything else happens.

Due diligence

Outcome · Clear scope & brief

Before we touch anything, we take the time to properly understand your platform, architecture, dependencies, risks, and history. We set clear expectations on both sides so there are no surprises. You'll know exactly what we're going to do and how we're going to do it.

Safe onboarding

Outcome · No disruption

We onboard your platform carefully. We never work directly on your live site or app, everything is done in a development environment first, tested thoroughly, and only deployed when we're confident it's right. Our goal is minimal disruption, and in most cases none at all.

Fixing the issues

Outcome · Resolved promptly

We get on with fixing what you've asked us to fix, promptly, to the agreed brief, and without going over scope or budget. If something unexpected comes up, we'll always speak to you before proceeding. No surprises.

Ongoing monitoring

Outcome · Always protected

Once we're supporting your platform, we monitor it continuously, watching for issues, applying updates, running security checks, and keeping regular backups. Most problems are caught and resolved before you ever know they happened.

Always here for you

Outcome · Complete peace of mind

Whether you have a critical issue, a question, or just want some guidance, we're here. You speak to a real person who knows your platform. No ticketing systems, no chatbots, no being passed around. Just a team you can call.

Response when it matters

Outcome · Resolved calmly & quickly

When something does happen, 1-hour P1 developer allocation, 3-hour acknowledgement on everything else. No scramble. No silence. Resolved calmly against agreed SLAs. Critical response time is never taken from your monthly hours.

Continuous improvement

Outcome · A better platform over time

We don't just maintain, we improve. We reduce technical debt, improve performance, and keep making your platform better over time. Everything we learn feeds back into our monitoring so small issues never become big ones.

How We Work With You

Ad-hoc hours or an ongoing retainer, you choose.

We offer both, and both work well. But for businesses where the platform is critical to what they do every day, the ongoing retainer is where we make the biggest difference.

Option A

Block Hours

Pre-purchased hours you use when you need them. Ideal for specific tasks, one-off updates, or getting started with us before committing to a plan.

✓<strong>5 hours of development time </strong>, use on whatever you need
✓<strong>3-hour acknowledgement </strong> on all enquiries
✓No long-term commitment, hours valid 12 months
✓We never go over without your approval
✓No 1-hour critical response
✓No priority development scheduling

From £400 for 5 block hours See block hour pricing

Recommended

Option B

Monthly Retainer

Reserved development time every month, a named senior developer who knows your platform, and response times nobody else offers. This is where we make a real difference for businesses that rely on their platforms every day.

✓ 1-hour critical response , completely separate from your retainer hours. We work on a P1 issue until it's fixed, however long it takes, and it never comes out of your allocation
✓ 3-hour acknowledgement on all other enquiries
✓ Priority scheduling for all your development work
✓Named senior developer, same person, every time
✓You decide how your retainer hours are spent each month
✓Starts at 5 hours development per month, scale up as you need, with discounts on more hours

From £400 /month, 5 hours, scalable See retainer plans

Why the retainer works better for ongoing support

Block hours

Monthly retainer Recommended

Response

Standard scheduling

✓1-hour P1 · 3-hour acknowledgement

Developer

Whoever is available

✓Named senior developer, every time

Monitoring

Reactive only

✓Proactive, issues caught before you see them

Cost

Ad-hoc rates

✓Fixed monthly, predictable and budgetable

Relationship

Start fresh each time

✓Team that knows your platform inside out

What We Cover

The scope of ongoing ownership.

The business-critical, often invisible work that keeps a platform running, grouped by what it protects.

Monitoring & alerting
Incident response
Performance tuning
Backups & recovery

Outcome · Stable operations

Patching & updates
Vulnerability monitoring
Access & audits
Dependency upkeep

Outcome · Reduced risk

Bug fixing
Platform maintenance
Infrastructure management
Platform improvements

Outcome · Sustainable growth

What Makes This Different

Complete peace of mind, built in.

It's not just about fixing problems. It's about the confidence that comes from knowing the right people are looking after your platform, and are always there when you need them.

The same team, every time

You speak with the same project manager and work with the same developers throughout your entire relationship with us. They know your platform, your history, your preferences. No re-explaining, no starting from scratch, no surprises.

Talk to a human, always

If you need to call us, we're here. No ticketing systems, no chatbots, no being passed from person to person. We build genuine relationships with the people we work with and make ourselves available, for critical issues, for questions, and just for a conversation.

Early morning updates, no disruption to your day

To avoid any disruption to your working day, we schedule go-lives and platform updates for early in the morning. And if something goes wrong late in the day, in most cases we'll have it resolved before you get into work the next morning. Your team shouldn't have to wait.

We make what you have look amazing

We're not just developers, we're designers too. If your platform works but doesn't look the way it should, we can transform how it looks without rebuilding what's underneath. We take what you have and make it something you're genuinely proud of.

Our experience

26 years of building digital platforms, now dedicated to making yours the best it can be.

We've been building ecommerce stores, mobile apps, and CRM systems since before most of our competitors existed. All of that experience now goes into one thing: making sure the platform you already have works exactly as it should, without a rebuild.

years

Let's have a conversation.

Whether you're looking for better ongoing support or just want to understand how it works, we're happy to chat.

Book a Consultation