The support partner behind business-critical platforms.
We monitor, maintain and improve the systems your business depends on, including the ones we didn't build.
Choose the level of ownership your platform needs.
Every platform requires a different level of support. Choose the engagement model that matches your operational risk, internal capacity and growth plans.
From handover to continuous improvement.
Every engagement follows the same proven process, from understanding the platform to continuously improving it over time.
Monitoring, the cycle never stops.
Assessment
Outcome · Risk mapWe map the platform, architecture, dependencies, risks and history, so we understand exactly what we're taking responsibility for, even with little documentation.
Knowledge Transfer
Outcome · Living docsWe capture what lives in people's heads and turn it into documentation, so ownership of the platform never depends on a single individual again.
Monitoring
Outcome · 24/7 oversightContinuous monitoring, patching and preventative maintenance keep the platform healthy, most issues are handled before anyone notices them.
Response
Outcome · Resolved incidentsWhen something does happen, we triage, communicate clearly and resolve it against agreed SLAs, calmly, and without the scramble for help.
Continuous Improvement
Outcome · A better platformWe reduce risk, pay down technical debt and improve performance over time, feeding what we learn back into monitoring, so the platform keeps getting better.
The scope of
ongoing ownership.
The business-critical, often invisible work that keeps a platform running, grouped by what it protects.
What keeps platforms available
- Monitoring & alerting
- Incident response
- Performance tuning
- Backups & recovery
What keeps platforms secure
- Patching & updates
- Vulnerability monitoring
- Access & audits
- Dependency upkeep
What keeps platforms evolving
- Bug fixing
- Platform maintenance
- Infrastructure management
- Platform improvements
Ownership beats break-fix.
The difference isn't just price, it's whether someone is accountable for your platform before something goes wrong, not after.
Platforms we kept running.
Not a portfolio of launches, a record of what happened when something mattered, and what we did about it.
A business-critical platform had gone four years without updates, making every change risky and a costly rebuild seem inevitable.
A business-critical platform had gone four years without updates, making every change risky and a costly rebuild seem inevitable.
A subscription platform was offline for six weeks, causing revenue loss as the previous agency couldn't find the cause.
Root-cause investigation, subscription system recovery, plugin re-engineering and ongoing platform ownership.
A luxury retailer faced a slow, unstable WordPress platform with geo-targeting issues and declining digital confidence.
Platform assessment, geo-targeting recovery, HubSpot integration, full WordPress-to-Shopify migration and ongoing support ownership.
A school sports app was built on unsuitable technology, rejected by Apple and facing an estimated £50,000 rebuild.
Platform rescue, Flutter migration, UX redesign and coordinated iOS & Android delivery.
We don't need to have built it.
Most of the platforms we support weren't built by us.
Ecommerce
Mobile Apps
Cloud Infrastructure
AI & AutomationThe questions we hear most.
Yes, this is most of what we do. Across our case studies, the majority of platforms we support were built by someone else, often with little or no documentation. Our Assessment phase is specifically designed to map an unfamiliar platform quickly and safely.
For critical issues, we can begin triage within the hour once you’re a retainer client. For new engagements, we run an Assessment phase first, typically completed within days, not weeks, so we understand what we’re taking responsibility for before making changes.
Yes. Every plan includes a 3-hour guaranteed acknowledgement within UK business hours. Critical Response and retainer clients receive 1-hour developer response for qualifying P1 issues, with named leads on every account.
Our support models are designed to flex. Many clients start with Critical Response or a smaller retainer and move into Continuous Development as trust builds and more is delegated to us, without switching teams or re-explaining your platform from scratch.
No. We work alongside internal teams, agencies, and other partners, see our Agency Partnership model. We’re often brought in specifically because internal teams don’t have time or specialist depth for a particular platform, not to replace them.
Let's talk
Let’s take ownership of your platform.
Tell us about your platform, your risks and your goals. We’ll recommend the right support model and show you how ownership would work in practice.