The support partner behind business-critical digital platforms.
When something breaks, when nobody will take it on, or when the only quote you’ve had is for a rebuild, we’re who businesses call. We maintain, support and fix the platform you already have, and then we develop it further.
Magento specialists, and fluent across the stack your business already runs on.
Every one of these was quoted as a rebuild. We fixed them, and now support them.
The Hartlepool team that protects and develops the platforms your business depends on.
What happens if your ecommerce basket breaks at 14:00 this afternoon? Who owns your platform if your agency can't help? How quickly could you recover from a critical outage?
If you don't have a confident answer, that's what we're here for. One in-house team of developers and platform specialists who own your website, e-commerce store, app or custom system end-to-end, keeping it secure and trading today and developing it for wherever your business is going next.
Most people find us on
a bad day.
If one of these is you, you’re in the right place, and it’s almost certainly more fixable than you’ve been told.
You’ve been quoted for a rebuild
Tens of thousands of pounds and months of waiting, for a platform that was working last year. Nobody has explained what is actually wrong with it.
Your developer disappeared
No handover, no documentation, sometimes not even the passwords. Everyone you speak to says they’d have to start again.
It’s down, and nobody is answering
Revenue stops the moment the platform does, and the person who was supposed to be supporting you is not picking up the phone.
Nobody will take it on
The platform is old, or unusual, or built by somebody else. Agencies keep declining the work, or quoting to replace it.
It works, but it never moves forward
You have a platform and no team. Nothing breaks badly enough to panic, and nothing improves either.
You’re an agency carrying work you can’t staff
A platform outside your stack, a support retainer nobody wants, an emergency you can’t answer. See agency partners
Choose the level of ownership your platform needs.
Every platform requires a different level of support. Choose the engagement model that matches your operational risk, internal capacity and growth plans.
Critical Response
Rapid response when critical systems need immediate attention.
Support & Maintenance
The steady hand that keeps a live platform healthy.
Continuous Development
Steady improvement so the platform keeps moving forward.
The scope of ongoing ownership.
The business-critical, often invisible work that keeps a platform running, grouped by what it protects.
What keeps platforms available
- Monitoring & alerting
- Incident response
- Performance tuning
- Backups & recovery
What keeps platforms secure
- Patching & updates
- Vulnerability monitoring
- Access & audits
- Dependency upkeep
What keeps platforms evolving
- Bug fixing
- Platform maintenance
- Infrastructure management
- Platform improvements
Communication first.
Then code.
Most platform relationships fail on communication, not on technology.
“A big part of my job is making sure clients always know what’s happening. I don’t want anyone chasing us for updates or wondering whether something is being looked at. You should be able to speak to someone you know and get a straight answer.”
You get a named project manager
One point of contact who knows your platform and your business, not a ticket queue, and not a rotating cast who need re-briefing every time you get in touch.
Response times we put in writing
One hour on P1 critical incidents. Three-hour acknowledgement on everything else in UK business hours, and longer support windows to cover your time zone.
Releases happen when they suit you
Planned windows, early mornings, outside trading hours. Fixes and updates land before your customers, or your staff, arrive.
Talk to a human, always
If you need to call us, we’re here. No ticketing systems, no chatbots, no being passed from person to person. We make ourselves available, for critical issues, for questions, and just for a conversation.
We don’t need to have built it,
to support it.
Most of the platforms we support weren’t built by us. We have a vast range of expertise businesses and agency partners rely on.
Rated by the businesses we look after.
I highly recommend Chris and the team. They are prepared to go the extra mile whilst looking after you not only from the very beginning of your project but well after your product is live and launched. Professional, friendly, approachable and fully transparent when it comes to costs, it would definitely be a wise choice to speak to Chris or the team when you are starting a new business.
Chris and his team deliver an exceptional service. I had avoided creating a website for 2 years as I was nervous about trying to explain my vision of what I wanted but also worried about the cost of something of this nature. Chris made it easy for me from the point we met, putting me at ease, totally understood my vision of how to represent my brand and business, and the cost was well within what I had expected. And they didn’t disappoint on what they delivered. They are totally professional and I am over the moon with my experience and my website, and know how to deliver a job well. Would highly recommend Chris and his team to all my clients.
Great company to work with. Very knowledgable, helpful and understanding. Highly recommend.
What we’re writing about.
Rebuilds, response times, and platforms other people gave up on.
Donating a Website to Support Hartlepool Ambulance Charity
Over the last few months we have been working with Hartlepool Ambulance Charity to build them a new website.
Teesside Best New Business Award Win
We are proud to share that we have won the Teesside Best New Business heat at the North East Business Awards…
Developers Aren’t the Problem. Your Process Is.
When deadlines keep slipping, most businesses assume there is a performance issue inside the development team. It feels logical. The…
Been told you
need a rebuild?
Get a second
opinion first.
Tell us about your platform, your risks and your goals. We’ll tell you honestly what we think is wrong and what we’d do about it, with a 1-hour P1 response and a 3-hour guaranteed reply if you come on board.