The support partner behind business-critical digital platforms.
When something breaks, when nobody will take it on, or when the only quote you’ve had is for a rebuild, we’re who businesses call. We maintain, support and fix the platform you already have, and then we develop it further.
image in ACF
Magento specialists, and fluent across the stack your business already runs on.
Most people find us on a bad day.
If one of these is you, you’re in the right place, and it’s almost certainly more fixable than you’ve been told.
You’ve been quoted for a rebuild
Tens of thousands of pounds and months of waiting, for a platform that was working last year. Nobody has explained what is actually wrong with it.
Your developer disappeared
No handover, no documentation, sometimes not even the passwords. Everyone you speak to says they’d have to start again.
It’s down, and nobody is answering
Revenue stops the moment the platform does, and the person who was supposed to be supporting you is not picking up the phone.
Nobody will take it on
The platform is old, or unusual, or built by somebody else. Agencies keep declining the work, or quoting to replace it.
It works, but it never moves forward
You have a platform and no team. Nothing breaks badly enough to panic, and nothing improves either.
You’re an agency carrying work you can’t staff
A platform outside your stack, a support retainer nobody wants, an emergency you can’t answer. See agency partners
Every one of these was quoted as a rebuild.
Not a portfolio of launches, a record of what happened when something mattered, and what it saved.
A subscription platform offline for six weeks
The previous agency couldn’t find the cause and quoted a rebuild. We found it, fixed it, and kept the platform.
My GSNAn app Apple rejected and the agency abandoned
£30k spent, iOS-only, built in Unreal Engine. We kept the foundations and shipped to both stores in six weeks.
Mi Box LiveThe integration another agency couldn’t complete
Security holes, quotation errors and an Epicor ERP integration that had already failed once. Delivered, then supported.
Expanded MetalEvery month we give away five development hours.
One business, drawn at random, gets five hours of our developers’ time, free. And everyone who enters gets a free 30-minute review of whatever they tell us about. Nobody leaves with nothing.
See exactly what we do when others can’t fix it, support it or develop it.
Meet the team and hear how we take ownership of revenue-critical platforms, we stabilise what’s broken, fix and maintain what you already have, and keep it running for the long term. We don’t push rebuilds.
Choose the level of ownership your platform needs.
Every platform requires a different level of support. Choose the engagement model that matches your operational risk, internal capacity and growth plans.
Critical Response
Rapid response when critical systems need immediate attention.
Support & Maintenance
The steady hand that keeps a live platform healthy.
Continuous Development
Steady improvement so the platform keeps moving forward.
The scope of ongoing ownership.
The business-critical, often invisible work that keeps a platform running, grouped by what it protects.
What keeps platforms available
- Monitoring & alerting
- Incident response
- Performance tuning
- Backups & recovery
What keeps platforms secure
- Patching & updates
- Vulnerability monitoring
- Access & audits
- Dependency upkeep
What keeps platforms evolving
- Bug fixing
- Platform maintenance
- Infrastructure management
- Platform improvements
From handover to continuous improvement.
Every engagement follows the same proven process, from understanding the platform to continuously improving it over time. The handover is the part most agencies rush. We don’t.
Thirty minutes with a partnership manager. We assess what’s actually wrong, or what needs improving, and tell you honestly, even if the answer is that you don’t need us.
Once we have a full understanding of the platform, we onboard you to our projects team, a named project manager and the developers who will do the work.
We resolve the issues you’re having, or build the improvements you need. Releases land in planned windows, timed around your trading hours.
Continuous monitoring, patching and preventative maintenance. Most issues are handled before anyone in your business notices them.
A 1-hour developer response on critical issues, and a 3-hour response on all communication. In writing, not aspirational.
We reduce risk, pay down technical debt and improve performance over time, feeding what we learn back into monitoring, so the platform keeps getting better.
Communication first. Then code.
Most platform relationships fail on communication, not on technology.
You get a named project manager
One point of contact who knows your platform and your business, not a ticket queue, and not a rotating cast who need re-briefing every time you get in touch.
Response times we put in writing
One hour on P1 critical incidents. Three-hour acknowledgement on everything else in UK business hours, and longer support windows to cover your time zone.
Releases happen when they suit you
Planned windows, early mornings, outside trading hours. Fixes and updates land before your customers, or your staff, arrive.
Talk to a human, always
If you need to call us, we’re here. No ticketing systems, no chatbots, no being passed from person to person. We make ourselves available, for critical issues, for questions, and just for a conversation.
Ownership beats break-fix.
The difference isn’t just price, it’s whether someone is accountable for your platform before something goes wrong, not after.
And when something does break, we fix and maintain what you already have, we don’t push you toward a costly rebuild. In 26 years, a genuinely necessary rebuild has been the rare exception, not the default recommendation.
We don’t need to have built it.
Most of the platforms we support weren’t built by us.
Rated by the businesses we look after.
[Replace with a real Google review.] Keep the ones that mention response times, the platform being fixed rather than rebuilt, or taking on work others turned down, they do the most work on this page.
[Replace with a real Google review.] Keep the ones that mention response times, the platform being fixed rather than rebuilt, or taking on work others turned down, they do the most work on this page.
[Replace with a real Google review.] Keep the ones that mention response times, the platform being fixed rather than rebuilt, or taking on work others turned down, they do the most work on this page.
White-labelled developers behind development and marketing agencies, the support retainers you’d rather not run, the platforms you don’t hold, the emergencies you can’t answer. We never approach your clients.
What we’re writing about.
Rebuilds, response times, and platforms other people gave up on.
Been quoted a £60k rebuild? Read this first.
How to tell whether your platform genuinely needs rebuilding, or whether it’s fixable for a fraction of the cost and time.
What a real 1-hour P1 response actually looks like
Everyone advertises fast response. Here is what happens, minute by minute, when a platform goes down and someone is genuinely accountable.
Inherited someone else’s codebase? How we take it over safely.
No documentation, no handover, no original developer. The process we use to map an unfamiliar platform and take ownership without breaking it.
The questions we hear most.
Yes, most of the platforms we support weren’t built by us. Inherited code, absent developers, no handover, no documentation. We map it, take ownership and keep it running.
Rarely. A rebuild is commercially attractive to sell, a bigger invoice and a cleaner brief for whoever quotes it. It also means spending heavily and waiting months with no working platform. We diagnose what’s actually wrong first, and in the vast majority of cases it’s fixable. Bring us the quote.
P1 critical incidents get a senior developer allocated within one hour. Every plan carries a guaranteed 3-hour acknowledgement in UK business hours, and you get a named lead rather than an anonymous queue.
Retainers start from £400 per month. Block hours are available for ad-hoc work, and projects are scoped and quoted before anything begins. Our pricing is published, you can read it before you ever speak to us.
Yes, and it’s common. We often act as the specialist layer an in-house team or agency escalates to. For agencies we work white-labelled and never approach your clients, see agency partners.
Magento, Shopify, WooCommerce and WordPress; React, Next.js, Node.js, AngularJS, Laravel and PHP; iOS, Android, React Native and Flutter; VPS, dedicated servers, AWS and DigitalOcean; and Klaviyo. If your stack isn’t listed, ask, it usually isn’t a problem.
Been told it needs a rebuild?
Get a second opinion first.
Tell us about your platform, your risks and your goals. We’ll tell you honestly what we think is wrong and what we’d do about it, with a 1-hour P1 response and a 3-hour guaranteed reply if you come on board.