Fixed in 3 days. £60k rebuild avoided.
Six weeks of failure from the incumbent agency. A £60,000+ rebuild on the table. Then Resolve Beyond was called in. Three days later the subscription platform was live, fully operational, and no data had been lost.
A subscription platform broken for six weeks. A rebuild quoted. A business waiting.
My GSN is an online subscription platform built on WordPress and WooCommerce. Subscriptions, recurring billing, member access — the business runs on the platform working. When it stopped working, revenue stopped with it.
The incumbent agency spent six weeks investigating without resolution. Their conclusion: the codebase was too damaged to fix. A full rebuild was quoted at over £60,000. Neal Rawlinson, the founder, was weighing up a decision he shouldn’t have had to make.
Resolve Beyond was brought in for a second opinion. We assessed the codebase, identified the root cause, and resolved the issue in three days. No rebuild. No data loss. No drama.
They fixed in three days what another agency couldn't solve in six weeks. A rebuild had been quoted at over £60,000. Resolve Beyond fixed what we had, with no data loss and no disruption to our subscribers.
What happened, and when.
This isn't an approximation. These are the actual stages of the engagement from first contact to full resolution.
Why we didn't rebuild it.
Every agency that looked at My GSN’s platform saw the same thing we did: a messy plugin interaction, some database inconsistency, and a codebase that had accrued technical debt over years of updates. The difference is what conclusion they drew from it.
A rebuild recommendation is commercially attractive for an agency. It means a large, defined project, clear scope, and predictable revenue. It also means the client spends £60,000 and waits six months with no platform.
We assessed the actual root cause, not the surface-level disorder around it. The subscription failure had a specific, diagnosable origin. Once identified, it was fixable. The rebuild was never necessary. It just required someone prepared to look properly.
The Resolve Beyond position on rebuilds
We have never recommended a rebuild that wasn't genuinely necessary. In 26 years, that has been a rare outcome. We assess honestly, tell you what the platform actually needs, and explain exactly why, before we spend any of your budget finding it out.
What happened next.
Following the resolution, My GSN moved to an ongoing Resolve Beyond support retainer. The same senior developer who fixed the platform now maintains it, with full context, no re-briefing, and a response time that means problems are caught before they become crises.
The subscription platform has operated without incident since. Platform updates are managed, plugin compatibility is monitored, and Neal has a direct line to the team that knows the codebase.
Other platforms. Same outcome.
Is your platform telling you it needs a rebuild? Get a second opinion.
In 26 years we have never had an issue we couldn't resolve, including the ones other agencies had already given up on.
Or call us: 01429 555088 · 6am–8pm, every day