My GSN's subscription platform had been broken for six weeks. The incumbent agency had failed to identify the root cause. We were called in, diagnosed the issue, and resolved it in three days. A full rebuild had been quoted at over £60,000. We fixed what they had, with no data loss and no disruption to existing subscribers.

Production incident on the live site. Timestamped from first contact at 13:40 to full resolution confirmed at 16:58. 2 hours 51 minutes.