Magento 2 Specialist Support · 10+ Years

The Magento support partner your store can rely on.

We know Magento is complex, often frustrating, and good support is genuinely hard to find. We've spent over a decade specialising in it, the issues that make other agencies walk away are the ones we deal with every day.

Critical Issue

1 Hour

Developer allocated & ready to work

All Enquiries

3 Hours

Acknowledged, every time, no chasing

6am–8pm every day · P1 response never deducted from your monthly hours

resolve — magento-incident-response

03:14:22 · store-monitor scanning...

⚠ 03:14:29 · CRITICAL: checkout.phtml, fatal error line 847

⚠ 03:14:29 · payment gateway timeout, 3 failed transactions

03:14:30 · P1 raised · SLA clock started

⏱ 03:14:31 · developer allocated, response in <1 hour

04:02:11 · root cause: plugin conflict v2.4.6

04:06:44 · patch applied · staging verified

✓ 04:09:17 · checkout restored · 0 data loss

Critical Response

<1hr

developer allocated & ready

All Enquiries

3hr

acknowledgement, every time

No Rebuilds

we work with what you have

Engineers

senior only, no juniors

The Real Cost of Poor Support

What does it actually cost when your Magento store goes down?

Most Magento businesses don't have a proper answer to that question. They have a vague sense that downtime is bad, but until it happens, it's easy to underestimate. Here's what the numbers actually look like.

1 hour of downtime ≈

£57

in lost revenue

1 hour of downtime ≈

£228

in lost revenue

1 hour of downtime ≈

£570

in lost revenue

And that's just the direct revenue loss. Add the cost of abandoned baskets, damaged customer trust, negative reviews, and the SEO impact of a site going down, and the true cost is significantly higher.

With Resolve Beyond, a P1 developer is allocated within 1 hour. For most issues, your store is stable again well within a working morning. The typical agency response? ~10 days.

If your checkout broke right now, who would you call?

Without proper support

✗A freelancer who might see it in a few hours, or days
✗An agency whose retainer only covers scheduled work
✗The developer who built it, who left years ago
✗A support inbox with a multi-day queue and no SLA

With Resolve Beyond

✓A named senior engineer allocated within 1 hour
✓Someone who already knows your platform
✓Clear communication throughout, no silence
✓Resolved calmly, quickly, with a full incident report

Our Track Record

We have never had a Magento issue or integration we haven't been able to handle.

Not a slogan. Over a decade of Magento engagements, including platforms multiple developers and agencies had already declared unfixable. We resolved every one.

Roam Everywhere · P1 outage

35 min

Full restoration

Argentex · Payment gateway

2h 27m

Resolved same session

Drummonds Bathrooms

2h 51m

Platform incident resolved

Expanded Metal Co · ERP

7h 27m

Complex ERP, same day

Let's be honest

Magento can be a pig to work with.
We're very good at it.

We've worked with Magento for over a decade. We know exactly how frustrating it gets, the plugin conflicts, the unexplained slowdowns, the developer who left and took everything with them. We're not going to pretend those problems don't exist. We're going to fix them.

🐌

It's slow, and nobody knows why

Pages taking 5, 6 seconds. You've been told it's hosting, or the theme, or "just how Magento is." It's not. It's fixable, and every second is costing you conversions.

💳

Checkout breaks at the worst moment

Saturday morning. Black Friday. A campaign goes live. Payments stop processing. It's always an extension conflict or a module update gone wrong.

🧩

One extension update breaks three things

Magento's extension ecosystem is powerful, and treacherous. Tracing a conflict requires someone who genuinely knows what they're looking at.

👻

The developer left, and took the knowledge

Years of bespoke customisation, no documentation, the person who built it unreachable. Every new developer suggests a rebuild. We don't.

🔒

Old version, and it's a real risk

Adobe ships monthly patches. Older versions have published vulnerabilities automated tools actively scan for. We address this without a rebuild.

🤷

"We don't support that version"

Three agencies have already said it. Your Magento setup is complex, legacy, or heavily customised, and nobody wants to touch it. We do.

Five questions every Magento store owner should be able to answer

01 When was the last security patch applied to your store?

02 Do you know what Magento version you're running, and when support ends?

03 Has anyone reviewed your extensions for conflicts in the last 12 months?

04 Do you know how your store performs under a traffic spike?

05 If your checkout broke right now, who would you call, and how long before someone starts working?

If you hesitated on any of those, that's exactly what we help with.

However You're Set Up

Already have a development team? We work alongside them.

This isn't an all-or-nothing relationship. Whether you have an in-house team, an agency, or no development resource at all, we fit around what you already have.

1-hour P1 critical response, your team focuses on roadmap
Complex integrations and plugin conflicts handled by us
Security monitoring and patching without disrupting development
Named specialist your team can escalate to

Named senior engineer, same person, every time
Full platform management from security to new features
1-hour P1 and 3-hour acknowledgement on everything
Monthly reporting on platform health and work done

Our Technical Depth

Highly technical across the full Magento stack, and beyond.

Most agencies specialise in one or two areas. We've invested in building deep expertise across every part of the Magento ecosystem — and the wider technology stack that connects to it.

Magento Core

✓ Magento 2 (Open Source & Adobe Commerce)

✓ Custom module development

✓ Extension conflict resolution

✓ Theme development & UI/UX

✓ Performance optimisation

✓ Security patching & hardening

Integrations & APIs

✓ ERP systems (Epicor, SAP, Sage)

✓ Payment gateways & fraud tools

✓ CRM systems (Salesforce, HubSpot)

✓ Stock & warehouse management

✓ REST & GraphQL APIs

✓ Third-party marketplace connectors

Infrastructure & Technology

✓ PHP / MySQL / Redis / Varnish

✓ AWS, Azure & cloud infrastructure

✓ Elasticsearch & search optimisation

✓ CDN configuration & performance

✓ CI/CD pipelines & deployment

✓ Shopify migration & custom apps

How Working With Us Feels

We make it as easy as possible.

Getting set up with proper Magento support shouldn't be complicated. We've built our process around making it straightforward, transparent, and low-disruption from day one.

Set fees, no cost creep, ever

Your monthly hours are agreed upfront. We never go over your budget without your explicit approval. No surprise invoices, no "we had to go over scope" conversations. What's agreed is what you pay.

Same team, every time

You work with the same project manager and the same engineers throughout. They know your platform, your business, and your preferences. No re-explaining, no starting from scratch, no unknown faces on your codebase.

Talk to a real person

No ticketing systems, no chatbots, no being passed around. If you need to call us, we're here. We build genuine relationships and make ourselves available, for critical issues, for questions, and just for a conversation.

Early morning updates, no disruption

We schedule go-lives and updates for early morning to avoid disrupting your working day. If something goes wrong late in the day, in most cases we'll have it resolved before you get into work the next morning.

In Their Words

Magento, in their words.

B2B Ecommerce · Magento 2

The Expanded Metal Company

""Resolve Beyond successfully delivered a content rich and fully featured Magento e-commerce website which catered to our specific needs including seamless integration with our ERP system." "

— Ian Hutchinson, Commercial Manager

Outcome

First successful Epicor ERP integration — delivered where others said it couldn't be done.

International Ecommerce · Agency Partnership

Wing Yip Chinese Supermarkets

""We'd been trying to find Magento developers for months. Resolve Beyond came in, understood the brief immediately, and just delivered.""

— Agency Director, Wing Yip project

Outcome

Full international Magento 2 platform delivered on deadline.

Magento to Shopify Migration

Thinking about Shopify? We'll get you there properly.

Most agencies migrate your products and call it done. The bespoke plugins, custom integrations, and years of Magento logic? Left behind. We rebuild them, so nothing critical gets lost.

What most migrations miss

✗

Bespoke Magento plugins

Custom pricing rules, product configurators, B2B logic, no Shopify equivalent.

✗

ERP and third-party integrations

Left as manual workarounds post-migration.

✗

Customer history and B2B pricing

Stripped back to defaults.

✗

SEO equity and URL structure

Treated as an afterthought.

Our approach

✓ Full platform audit before any Shopify code is written

✓ Bespoke plugins rebuilt as custom Shopify apps

✓ ERP and API integrations rebuilt from scratch

✓ 301 redirect mapping and SEO continuity built in

✓ Magento stays live until Shopify is verified and ready

Not ready to migrate yet?

We can support your Magento store now and plan the migration in parallel, at your pace, with no pressure.

Transparent Pricing

Honest pricing for Magento support.

Every monthly retainer includes your 1-hour critical response, 3-hour acknowledgement guarantee, priority scheduling, and a named senior engineer. Set fees — no surprises, no cost creep.

Monthly Support Retainer — Magento (Complex Platform)

✓ 1-hour emergency critical response

✓ 3-hour reply on all enquiries

✓ Named senior engineer

✓ Priority scheduling

Plan	Monthly (ex VAT)
Plan Monthly	(ex VAT)
Starter Plan 12 months	£450
Growth Plan 24 months	£425Save £600/yr
Scale Plan 36 months	£400Save £1,800/yr

All prices ex VAT · Magento Add-ons (version & extension updates) from £250/month · Hours agreed upfront — we never go over without approval

Ad-hoc Block Hours

Pre-purchased hours with no long-term commitment. You control usage — we never go over without your approval.

Pack	Hours	Price (ex VAT)
Pack	Hours	Price (ex VAT)
Pack 5 Minimum	5	£450
Pack 10	10	£870
Pack 15	15	£1,295
Pack 20	20	£1,715
Pack 25	25	£2,125
Pack 50	50	£4,100

All prices ex VAT · Hours valid for 12 months from purchase

See full pricing — all tiers, add-ons & comparison

FAQ

Magento questions, answered.

Can you take over a Magento store without a handover from the previous developer? +

Yes — and it’s the majority of our engagements. Most stores we take on have little or no documentation. We assess the platform independently, map it ourselves, and document as we go.

We already have a developer or agency — can you work alongside them? +

Absolutely. We regularly work as the specialist Magento support layer alongside existing internal teams or agencies. We handle the complex support, critical response, and specialist integrations — freeing your team to focus on roadmap work. We don’t compete; we complement.

Do you push version upgrades or rebuilds? +

Never. We patch for security as needed and advise on risks — but we don’t push upgrades or rebuilds you haven’t asked for. You control the roadmap. We support whatever decisions you make.

We're on an old Magento version — is that a problem? +

It’s a risk worth understanding, not a blocker. We’ll tell you honestly what running an older version means for security and compatibility, and let you decide the priority. We support older versions and never use version concerns as a reason to push a rebuild.

Can you fix plugin conflicts and bespoke extensions nobody else understands? +

Yes — this is some of our most common work. We investigate undocumented custom code, map what it does, and resolve conflicts without breaking the functionality your business depends on. We have never encountered an integration we couldn’t handle.

What does the setup process look like? +

We start with a conversation to understand your platform and what you need. We then do our due diligence — properly mapping your platform before we agree on scope, fees, and timelines. Setup is smooth, and we never work on your live environment. See the full process →

The Magento support partner your store can rely on.

What does it actually cost when your Magento store goes down?

If your checkout broke right now, who would you call?

We have never had a Magento issue or integration we haven't been able to handle.

Magento can be a pig to work with.
We're very good at it.

It's slow, and nobody knows why

Checkout breaks at the worst moment

One extension update breaks three things

The developer left, and took the knowledge

Old version, and it's a real risk

"We don't support that version"

Already have a development team? We work alongside them.

We slot in as your specialist support partner

We become your complete technical team

Highly technical across the full Magento stack, and beyond.

We make it as easy as possible.

Set fees, no cost creep, ever

Same team, every time

Talk to a real person

Early morning updates, no disruption

We never work directly on your live site

Magento, in their words.

The Expanded Metal Company

Wing Yip Chinese Supermarkets

Thinking about Shopify? We'll get you there properly.

Not ready to migrate yet?

Honest pricing for Magento support.

Magento questions, answered.

Let’s take ownership of your platform.

The Magento support partner your store can rely on.

What does it actually cost when your Magento store goes down?

If your checkout broke right now, who would you call?

We have never had a Magento issue or integration we haven't been able to handle.

Magento can be a pig to work with. We're very good at it.

It's slow, and nobody knows why

Checkout breaks at the worst moment

One extension update breaks three things

The developer left, and took the knowledge

Old version, and it's a real risk

"We don't support that version"

Already have a development team? We work alongside them.

We slot in as your specialist support partner

We become your complete technical team

Highly technical across the full Magento stack, and beyond.

We make it as easy as possible.

Set fees, no cost creep, ever

Same team, every time

Talk to a real person

Early morning updates, no disruption

We never work directly on your live site

Magento, in their words.

The Expanded Metal Company

Wing Yip Chinese Supermarkets

Thinking about Shopify? We'll get you there properly.

Not ready to migrate yet?

Honest pricing for Magento support.

Magento questions, answered.

Let’s take ownership of your platform.

Magento can be a pig to work with.
We're very good at it.