Support & Maintenance
Support and maintenance, done properly.
A senior development team that keeps your website, store, app or system secure, fast and improving every month, with a named project manager and no ticket queue.
“Resolve Beyond has been an exceptional partner in maintaining our website. Their support makes a huge difference and ensures everything runs smoothly.”
Natasha Rocker, Head of Marketing Operations
Why it matters
Your platform is how you make money. It deserves more than a helpdesk.
Most platforms don’t fail all at once. Plugins fall behind, a payment update breaks the checkout, page speed slips and nobody notices until sales do. By then you’re chasing a developer who can’t give you a straight answer.
We take that worry away. Your platform is looked after by senior developers who know it, with a named project manager you can speak to and a clear process for every change. Problems get found early, fixed properly at the root, and released safely.
We take on platforms other teams built, including Magento, bespoke and legacy systems. In 26 years there hasn’t been a platform we couldn’t support.
What's included
Everything your platform needs, every month.
One team covering the fixes, the updates, the monitoring and the improvements, so nothing falls between suppliers.
Bug fixes
Fixed at the root, not patched.
Root-cause diagnosis, fixes tested on staging first, and safe deployment with a rollback path if anything goes wrong.
Security & updates
Kept current and secure.
Platform, plugin and extension updates tested before they reach your live site, so an update never becomes an outage.
Performance
Problems caught early.
Page speed, Core Web Vitals and server performance monitored, so slowdowns are spotted before your customers feel them.
Integrations
Your systems talking.
CRM, ERP, payment gateways, shipping and APIs kept connected and working together.
- Content and platform changesLayout, content, product and banner updates handled by the same team that knows your platform.
- Monthly reportingHours used, work completed and what's next, in plain English.
- A named project managerOne person who knows your platform and your priorities. Never a ticket queue.
Our promise
Response times you can hold us to.
Two ways to work with us
A retainer, or hours when you need them.
Most business-critical platforms are best on a monthly retainer. If you only need occasional help, block hours give you senior developers with no monthly commitment.
Monthly retainer
Reserved development hours each month, a named senior developer, priority scheduling, a developer within the hour on critical issues and a dedicated project manager. Recommended for any platform your business depends on.
Block hours
Pre-purchased hours with no monthly commitment. Requests acknowledged within three hours during business hours, senior developers on every task, and scheduling based on availability.
“Resolve Beyond successfully delivered a content rich and fully featured Magento e-commerce website which catered to our specific needs including seamless integration with our ERP system. Resolve Beyond have continued to support us with various ongoing development across our platform.”
Ian Hutchinson
Commercial Manager, The Expanded Metal Company
Questions
Support and maintenance FAQs
Will you take on a platform someone else built?
Yes. Most of the platforms we look after were built by someone else, and in 26 years there hasn’t been a platform we couldn’t support.
How quickly do you respond when something goes wrong?
Every request is acknowledged within three hours. On a retainer, a developer is allocated to any critical issue within one hour, 6am to 8pm, and that time is never deducted from your plan. See critical response.
What's included in a support plan?
Reserved monthly hours, a named project manager, root-cause fixes tested on staging, and monthly reporting on hours used, work completed and next steps. Unused hours roll over within the contract year, capped at twice your monthly allocation.
How much does support and maintenance cost?
Monthly plans run from 5 to 80 hours, starting at £400 a month ex VAT for Standard platforms such as WordPress and Shopify, £450 for Complex platforms such as Magento and apps, and £525 for modern JavaScript. We never exceed agreed hours without your approval. See pricing.
Related services
Talk to us
Find out what your platform really needs.
Book a free 30-minute discovery call. We'll look at where your platform is today, what's at risk, and the support model that fits.
Hartlepool, UK. Working with clients across the UK, US, Middle East and Asia.