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About Resolve Beyond
The development team behind business-critical platforms.
An award-winning, founder-led team of fifteen, led by senior developers. We support, maintain and develop the websites, ecommerce platforms, apps and systems that businesses across the UK, US, Middle East and Asia depend on every day.
Our story
Founder-led, and built on what goes wrong elsewhere.
Resolve Beyond was founded by Chris Carroll, who has spent 26 years in the industry. Over that time he saw the same thing happen to good businesses again and again. They were passed between suppliers, left without support when something broke, or told the only answer was to start again.
So he built a different kind of team. One that learns each client’s business, platform and people, gives honest advice, and stays involved for the long term. A team that’s genuinely good at working on platforms other people built, and that only recommends a rebuild when it’s truly the better option for the business.
Chris leads the business and its client relationships. The engineering is in the hands of our senior developers, and every retainer client has a named project manager who knows their platform.
How we operate
Built for platforms where downtime costs money.
When your store, app or system carries real revenue, you need more than a developer. You need clear ownership, fast response and controlled change. That's how every retainer runs.
01 · Response
A developer on a critical issue within one hour.
Guaranteed in writing for retainer clients, from 6am to 8pm, never deducted from your hours, and the developer stays on it until it's resolved. Every other request is acknowledged within three hours.
02 · Ownership
A named project manager, never a ticket queue.
Overseen by our Head of Project Services and Head of Technical Development, so every request has an owner and every change has a clear process behind it.
03 · Change control
Tested on staging, released with a rollback path.
Root-cause fixes, quality assurance before release, and deployments planned around your trading hours, not ours.
04 · Onboarding
Nothing touches live until we know your platform.
We never work on a live platform until onboarding is in place. It usually takes a few days, and it means changes are made with full context.
05 · Transparency
Monthly reporting, and no surprises on spend.
Hours used, work completed and next steps, every month. We never go over agreed hours without your approval.
06 · Continuity
A team that knows your platform, not one person.
Your platform is looked after by a team of fifteen, led by senior developers, so your support doesn't depend on any one individual being available.
Leadership
An experienced leadership team, with years in digital delivery.
Led by founder Chris Carroll, with 26 years in the industry, and a leadership team that keeps every client relationship, request and release on track. Behind them, a team of fifteen, led by senior developers.
Our project services are led by Kristina Bell, Head of Project Services, and our engineering by Mehul Prajapati, Head of Technical Development. Between them, every request has an owner and every change has a clear process behind it.
You’ll never be lost in a ticket queue. You’ll know who’s looking after your platform, and you’ll hear from them before you have to ask.
“Agencies can leave you waiting days for a reply. We guarantee every request is acknowledged within three hours, so you always know your platform is in safe hands.”
Katie Webster
Operations & Content Coordinator, Resolve Beyond
Leadership and operations
Accountable for every client relationship, every request and every release.
Engineering, design and quality
Senior developers, designers and quality assurance across ecommerce, web, apps and systems.
Graduate and intern programme
Trained under our senior team, so the next generation learns the right way to look after business-critical platforms.
Inside Resolve Beyond
Where your platform is looked after, every day.
A UK-headquartered team looking after platforms for clients across the UK, US, Middle East and Asia, with releases planned around your trading hours, wherever you trade.
The name
We've never had a technical issue we couldn't resolve. That's why we're called Resolve.
Resolve is the everyday work: keeping your platform stable, fixing problems at the root and releasing changes safely, with a rollback path if anything goes wrong.
Beyond is what comes next: new features, integrations, AI and the improvements that help your business grow.
In 26 years there hasn’t been a platform we couldn’t support. Magento and Adobe Commerce, Shopify Plus, WooCommerce, WordPress, Laravel, React, Flutter, HubSpot, Epicor and more, including bespoke and legacy systems nobody else wants to touch.
How we work →What we stand for
The values behind every platform we look after.
Peace of mind comes from knowing exactly who's behind you, and what they'll do.
Straight answers
Honest, even when it's not what you hoped.
We explain your options plainly, and we'll tell you when work isn't worth doing.
Communication
Communication you never chase.
A named project manager, every request acknowledged within three hours, and monthly reporting on hours, work and next steps.
Fix first
No unnecessary rebuilds.
We fix what you have at the root. When a rebuild genuinely is the right call, we'll say so honestly.
Partnership
In it for the long term.
Everyday partnership, not just quick fixes. Some of our longest relationships started as emergencies.
What clients say
Looked after long after go-live.
“Resolve Beyond have built and now look after three of our businesses. They create custom applications and platforms that no one else could deliver, and their expertise from start to finish is exceptional. We genuinely love working with them.”
John Charlton
Ecommerce Retailer
“Resolve Beyond has been an exceptional partner in maintaining our website. Their support makes a huge difference and ensures everything runs smoothly.”
Natasha Rocker
Head of Marketing Operations
“Their expertise got to the root cause quickly and fixed our original setup, the one we feared we would have to rebuild.”
Neal Rawlinson
Chief Growth Officer
Questions
About Resolve Beyond
What if I need help right now?
If your platform is down or something critical is broken, call us on 01429 555088. Retainer clients get a developer on a critical issue within one hour, guaranteed in writing. If you’re not a client yet, we’ll tell you honestly what we can do. See critical response.
I don't need ongoing support, can you just help when something goes wrong?
Yes. Block hours give you senior developer time with no commitment, from a 5-hour pack, for when you need a fix rather than a retainer. If your platform is business-critical, a monthly support plan adds the one-hour critical response and a named project manager. See pricing.
How secure is your service?
We’re Cyber Essentials certified, sign NDAs as standard, handle data in line with our UK GDPR policy and carry cyber insurance. See security and compliance.
Will working with you cause downtime on our site?
No. We never work on your live platform. Every change is tracked in GitHub, tested on staging and checked by our QA team, then released early in the morning around your trading hours, with a rollback path. See how changes reach your platform.
How does onboarding work?
We get to know your platform, set up safe access and a staging copy, and agree how releases will work. It usually takes a few days, and nothing touches your live platform until it’s in place. See how it works.
Can you support larger retailers and organisations?
Yes. Our retainers are built for platforms where downtime costs money, with clear ownership, fast response and controlled change. See our case studies.
Will you push us towards a rebuild?
Only if it’s genuinely the right call. We fix what you have wherever we can, and when a new build does make sense, we’ll say so honestly and explain why.
How do we get going?
Book a free 30-minute discovery call. We’ll listen, give you an honest assessment of your platform and recommend the right way to work together, with no obligation.
Related
Talk to us
Talk to the people who would look after your platform.
Book a free 30-minute discovery call. We'll listen first, give you an honest assessment of your platform, and there's no obligation.
Hartlepool, UK. Working with clients across the UK, US, Middle East and Asia.