WooCommerce
WordPress
WooCommerce support
WooCommerce support that fixes the cause, not the symptom.
Senior WooCommerce developers for stores where checkout, payments and subscriptions simply have to work, including stores we didn't build.
“Their expertise got to the root cause quickly and fixed our original setup, the one we feared we would have to rebuild.”
Neal Rawlinson, Chief Growth Officer
My GSN, in numbers
Broken for weeks. Working again in three days.
Case study · My GSN
Fixing the store they feared they'd have to rebuild.
My GSN sells through separate Retail and Wholesale WooCommerce sites on one WordPress multisite. Their subscription plugin had been broken for weeks and the previous agency couldn't fix it.
Read the full case study →- Isolated the faultUsing the working Wholesale journey as a comparison, we traced the failures to the Retail PayPal flow without touching the parts that worked.
- Fixed the paymentsWe reviewed the PayPal configuration, reconnected it with new API credentials, and added debugging across requests, webhooks, logs and order creation.
- Stopped the duplicate chargesWhen subscription customers were later charged twice, we traced the renewal logic, tested the correction and deployed it safely.
- Kept them tradingTwo separate payment faults resolved without replacing the platform.
Why stores come to us
WooCommerce developers for when it really matters.
WooCommerce is flexible, affordable and runs a huge number of UK stores. That flexibility is also its weak spot. A store is only as reliable as its plugins, theme and hosting, and when one of them changes, something else can quietly break.
Sometimes it’s obvious: the checkout stops working or the payment gateway starts failing. Sometimes it’s slow and silent, like subscription renewals going wrong or orders no longer reaching the warehouse. Either way, the usual answers are a sticking plaster or a quote for a rebuild.
We do neither. Our senior WooCommerce developers find the root cause, fix it on staging, and release it safely with a rollback path. We’re based in Hartlepool and support WooCommerce stores across the UK and further afield. In 26 years there hasn’t been a platform we couldn’t support.
WooCommerce support
The problems we fix every week.
If any of these sound familiar, we can help, usually without starting again.
Checkout and payment failures
Gateway faults with Stripe, PayPal, Klarna and Worldpay, traced through plugin conflicts, webhooks, SSL and changed API settings.
Subscriptions
Failed renewals, wrong renewal dates and duplicate charges, fixed in the recurring payment logic itself.
Plugin conflicts and updates
Auto-updates that break things, conflicting plugins isolated on staging, and updates tested before they reach your live store.
Slow stores
Too many plugins, unoptimised images, poor caching and heavy theme code, fixed without a redesign.
Broken integrations
ERP, 3PL, CRM and marketing connections that have stopped syncing, often with no documentation left behind.
Custom functionality
Custom WooCommerce plugins and PHP extensions for trade pricing, quote requests, configurators and loyalty, built to WordPress standards.
“They stabilised the platform, kept us trading, and removed a huge amount of stress.”
Neal Rawlinson
Chief Growth Officer
Ongoing WooCommerce support
Peace of mind, every month.
A retainer means a team that already knows your store when something goes wrong, and keeps improving it when nothing does.
WooCommerce plans from £400 a month →- A developer within the hourOn any P1 critical issue during business hours, never deducted from your monthly hours.
- A named project managerSomeone you know, with a straight answer. Never a ticket queue.
- Hours agreed up frontWe never exceed them without your approval, and unused hours roll over within the contract year.
- Monthly reportingHours used, work completed and what's next.
Questions
WooCommerce support FAQs
Our WooCommerce checkout has stopped working. What should we do?
Call us on 01429 555088 or report a critical issue. Retainer clients get a developer allocated within one hour during business hours, and they stay on it until it’s resolved.
Can you take over a store from our previous developer?
Yes, even without a handover. During onboarding, which usually takes a few days, we map the plugins, theme, custom code and integrations ourselves. We never work on your live store until that’s done.
We've been told we need a rebuild. Do we?
Possibly not. My GSN were facing a £60k rebuild and needed a fix instead. If a rebuild genuinely is the right call, we’ll say so honestly, and our new development team can help.
How much does WooCommerce support cost?
WooCommerce sits in our Standard band, with monthly plans from £400 to £6,400 a month ex VAT, or a 5-hour pack at £400 if you only need occasional help. See pricing.
Related
Talk to us
Before you rebuild, let us take a look.
Book a free 30-minute discovery call. We'll look at what's going wrong with your WooCommerce store and give you an honest assessment of what it needs, with no obligation.
Hartlepool, UK. Working with clients across the UK, US, Middle East and Asia.