Magento
Magento 2 & Adobe Commerce
Magento support from developers who know it inside out.
Senior Magento 2 developers who keep complex stores stable, secure and improving, including the ones other agencies built and left behind.
Why Magento is different
Magento is powerful. It's also unforgiving.
Magento runs some of the most complex stores in the UK: large catalogues, B2B pricing, quotation flows, multiple store views and deep ERP integrations. That power comes with a cost. One extension update can break checkout, indexing can grind to a halt, and a store that has passed through several agencies can become very hard to change safely.
Many retailers find good Magento developers are hard to come by. Generalists patch the symptoms, and each patch makes the next problem harder to fix. Before long someone suggests a full rebuild.
We’ve worked with Magento for over a decade. Our Magento 2 developers work within Magento’s own architecture, diagnose the root cause, test fixes on staging and release them with a rollback path. We’ll tell you honestly when an upgrade or a rebuild is genuinely needed, and we’ll tell you just as honestly when it isn’t.
Case study · The Expanded Metal Company
A year of failed integration, sorted in four weeks.
The Expanded Metal Company runs a Magento 2 store with a complex product range and custom quotations. Their previous agency spent a year failing to get Magento talking to their Epicor ERP. We fixed the integration in four weeks.
Read the full case study →
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01
Map the order process
We traced how orders and data passed between Magento and Epicor, and found exactly where the integration was failing.
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02
Stabilise the store
Security vulnerabilities, navigation bugs and quotation errors were fixed first, so the integration was built on solid ground.
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03
Fix the integration
We corrected the integration logic and data handling, and established a stable connection between Magento and Epicor.
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04
Redesign and support
We redesigned the site, moved and optimised the hosting, and now support and develop the platform on a retainer.
“Resolve Beyond successfully delivered a content rich and fully featured Magento e-commerce website which catered to our specific needs including seamless integration with our ERP system. Resolve Beyond have continued to support us with various ongoing development across our platform.”
Ian Hutchinson
Commercial Manager, The Expanded Metal Company
What we cover
Magento 2 developers for every part of your store.
Day-to-day Magento support, proactive maintenance and new development, all from the same team.
Fixes and extension conflicts
Bug fixes diagnosed at the root, extension conflicts untangled, and checkout faults treated as the critical issues they are.
Security patches and updates
Version and extension updates tested before they go live. On older Magento versions we can apply targeted security patches where a full upgrade isn't possible yet.
Performance
Indexing, caching and query fixes for slow stores, usually without a redesign.
Custom modules
Bespoke Magento modules and PHP integrations, B2B and wholesale features, and redesigns within your existing theme.
Adobe Commerce
Adobe Commerce support beyond the platform itself.
Adobe's own support covers the platform. It doesn't cover your custom modules, third-party extensions or ERP integrations. That's where we come in.
- Adobe Commerce featuresB2B catalogues, company accounts, advanced pricing, customer segments, content staging and Page Builder.
- Multi-store and cachingMulti-store setups and Varnish full-page cache configured and kept healthy.
- ERP and back officeIntegrations with ERP systems including Epicor, Sage, SAP and NetSuite.
- Shipping, CRM and paymentsConnections to carriers and 3PLs, CRM and email platforms such as HubSpot and Klaviyo, and payment gateways such as Stripe, Worldpay and Klarna.
Magento support pricing
Clear Magento plans, agreed up front.
Magento sits in our Complex band. Plans start from £450 a month on a 12-month term, and we never exceed your agreed hours without approval.
| Optional Magento add-on | |
|---|---|
| Version updates | £450 a month |
| Extension and plugin updates | £250 a month |
| Both together | £700 a month |
Every retainer includes a named project manager, monthly reporting, and a developer on P1 critical issues within the hour, never deducted from your hours.
PricingQuestions
Magento support FAQs
Can you take over a Magento store with no documentation?
Yes. We regularly take on Magento stores with little or no handover. During onboarding, which usually takes a few days, we map the codebase, extensions and integrations ourselves, and we never work on your live store until that’s in place.
Our checkout broke after an extension update. What should we do?
Treat it as critical. Retainer clients get a developer allocated to a P1 issue within one hour during business hours, and that time isn’t deducted from their plan. If you’re not yet a client, call 01429 555088 or report a critical issue.
We're on an old version of Magento. Do we have to upgrade?
Older versions carry real security risk, and we’ll give you an honest assessment of yours. Where possible we can apply targeted security patches without a full upgrade, so you can plan the upgrade on your terms.
How much does Magento support cost?
Magento 2 sits in our Complex band, with monthly plans from £450 to £7,200 a month ex VAT. Version updates are available as an add-on at £450 a month, extension updates at £250, or both for £700. See pricing.
Related
Talk to us
Talk to a Magento team that won't walk away.
Book a free 30-minute discovery call. Tell us what's happening with your Magento store and we'll give you an honest assessment of what it needs, with no obligation.
Hartlepool, UK. Working with clients across the UK, US, Middle East and Asia.